It's really sad that good, quality customer service surprises you these days. I think we all get used to expecting everything to be a hassle and for nothing to be easy. That being said, I wanted to share a little story about the good and not the bad...A little over two years ago, we hired Integrity Restorations to reglaze our porcelain sink in our guest bathroom. The ENTIRE bathroom was that 1950s mint green - the tub, all the tile, the sink and the toilet. Overkill, for sure. We replaced the toilet, put down some new laminate tile and had the sink reglazed white. It made a huge difference and really brought the bathroom into the 21st century.
We noticed recently that part of the sink near the drain was starting to bubble up and rust. Danny with Integrity Restorations told me when they did it the first time to call if we needed it touched-up in a few years. Of course, that was never in writing. So, I emailed him last week about it and even attached photos to the email, expecting him to tell me that it would cost another arm and leg to reglaze it again and that no, there never was a warranty. His response? He'd be happy to touch it up for us, and it would only cost me a Diet Coke.
He came yesterday and reglazed it in two hours and now it looks brand new again! He did a heavier coat so hopefully this won't happen again.
If you're interested in having a sink or tub or even tile reglazed, call this company. They did a FANTASTIC job, and they stand by their word, which says a lot these days. It's just nice to be pleasantly surprised by great customer service. :)
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